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Cancellation and Refund Policy
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Last updated: 5 August 2026
This policy explains the cancellation, transfer and refund arrangements for programmes, workshops, webinars, events, one-to-one sessions, readings and digital materials supplied by Jan Mayfield.
It should be read alongside the Terms and Conditions. Nothing in this policy affects your statutory consumer rights.
Contact details
Provider: Jan Mayfield
Website: janmayfield.com
Email: jansmail@hotmail.co.uk
Business and correspondence address:
Business and correspondence address:
Office 1, Izabella House
24–26 Regent Place
City Centre
Birmingham
B1 3NJ
Your 14-day cancellation right
When you purchase a service online, by telephone or through another distance-selling method, you will normally have the legal right to cancel within 14 days without giving a reason.
The cancellation period begins on the day after the contract is made.
To cancel, email jansmail@hotmail.co.uk before the cancellation period expires. Include:
- your name
- the service or programme purchased
- the purchase date
- a clear statement that you wish to cancel
You may use the following wording:
I give notice that I wish to cancel my contract for [name of service], purchased on [date]. My name is [name].
You do not have to use this exact wording.
Where a refund is due, it will normally be returned to the original payment method within 14 days of receiving your cancellation notice.
Services beginning within 14 days
If you ask for a session, programme or other service to begin during the 14-day cancellation period, you may be asked to confirm that you want delivery to begin immediately.
If you subsequently cancel within the 14-day period, a reasonable amount may be deducted for the part of the service already supplied.
If the service has been fully completed during the cancellation period following your express request and acknowledgement, your statutory cancellation right may end when the service is completed.
Digital materials and immediate access
A purchase may include recordings, workbooks, audio files, downloads or other paid digital materials.
If you choose to receive immediate access during the 14-day cancellation period, you may be asked to:
- expressly consent to delivery beginning immediately; and
- acknowledge that your cancellation right for that digital content will be lost once delivery begins.
This does not affect your rights if digital content is faulty, misdescribed or not supplied as agreed.
Cancelling after 14 days
After the statutory cancellation period has expired, you are not automatically entitled to a refund because you change your mind or decide not to continue.
Any request will be considered fairly according to:
- the amount of notice provided
- whether the programme or service has started
- sessions, materials or access already supplied
- costs already incurred
- whether your place can reasonably be filled
- the actual loss caused by the cancellation
- any exceptional circumstances
Any amount retained will reflect services already supplied and reasonable losses. It will not be used as a penalty.
Where appropriate, I may offer a transfer, credit or alternative date. This is discretionary unless required by law.
Programmes and payment plans
Selecting an instalment plan commits you to paying the complete programme price.
A payment plan divides the total cost into scheduled payments. It is not a monthly subscription or a pay-as-you-attend arrangement.
After the statutory cancellation period has expired, leaving the programme or missing sessions does not automatically cancel the remaining payments.
If an instalment fails, I may contact you and allow reasonable time for payment. Access to live sessions, recordings, programme groups and materials may be suspended while payment remains overdue.
If you experience a genuine payment difficulty, contact jansmail@hotmail.co.uk promptly. Any revised arrangement must be agreed in writing.
One-to-one sessions and readings
You may request to rearrange a one-to-one appointment or reading by providing at least 48 hours’ notice.
When at least 48 hours’ notice is given, one alternative appointment will normally be offered.
If you provide less than 48 hours’ notice, arrive too late for the session to be delivered properly or do not attend, the appointment may be treated as used and no refund will normally be due.
Exceptional circumstances will be considered reasonably and individually.
If I need to cancel or rearrange, you will be offered a replacement appointment. If no suitable replacement can be agreed, you will receive a refund for the session not supplied.
Group programmes, workshops and webinars
If you miss a group session, workshop, webinar or programme session that went ahead as advertised, a refund is not automatically due.
Where a recording was expressly included in the offer, it will be provided according to the stated access arrangements. Recordings are not guaranteed unless included when you booked.
Your inability to attend one part of a multi-session programme does not automatically entitle you to a refund for the complete programme.
In-person events
If you can no longer attend an in-person event, contact me as soon as possible.
After any applicable statutory cancellation period, a refund or transfer will depend on the booking terms, notice provided, costs incurred and whether your place can reasonably be filled.
Unless expressly agreed, I am not responsible for travel, accommodation or other expenses you arrange in connection with an event. You should use refundable arrangements where possible.
Changes made by Jan Mayfield
Occasionally, it may be necessary to change a date, time, venue, platform or delivery detail because of illness, technical failure or circumstances outside my reasonable control.
I will provide as much notice as reasonably possible.
If the change is minor, the service will continue under the revised arrangements.
If a material change means you cannot reasonably participate, an appropriate replacement, transfer, credit or refund for the affected part will be offered.
Cancellation by Jan Mayfield
I may cancel or postpone a session, programme, workshop or event because of illness, insufficient bookings, venue difficulties, platform failure or circumstances outside my reasonable control.
If I cancel and cannot provide a reasonable alternative, you will receive a refund for the part of the service not supplied.
Faulty or misdescribed services and digital content
You have statutory rights where a service is not supplied with reasonable care and skill, or where digital content is faulty, misdescribed or not supplied as agreed.
Please email jansmail@hotmail.co.uk promptly with:
- your name
- details of the purchase
- a description of the problem
- any relevant supporting information
I will assess the issue and provide an appropriate remedy in accordance with UK consumer law.
How refunds are paid
Approved refunds will normally be returned through the original payment method.
Banking and payment providers may require additional processing time after a refund has been issued.
Original payment-processing charges will not be deducted where doing so would reduce a refund that must legally be paid in full.
Exceptional circumstances
Serious illness, bereavement and other significant circumstances will be considered individually.
This does not guarantee a refund, but I will consider reasonable alternatives such as:
- transferring to another date
- receiving a credit
- accessing a future programme
- another arrangement appropriate to the circumstances
Contact
To request a cancellation, transfer or refund, email:
Include your name, purchase, booking date, reason for contacting me and the outcome you are requesting.
