erms and Conditions

Last updated: 5 August 2026

These Terms and Conditions apply when you book, purchase or participate in a programme, workshop, webinar, event, session or digital offering provided by Jan Mayfield.

Please read them before making a purchase. By completing a booking or purchase, you confirm that you have read and accepted these terms.

Business information

Provider: Jan Mayfield
Website: janmayfield.com
Email: jansmail@hotmail.co.uk
Business and correspondence address:

Business and correspondence address:
Office 1, Izabella House
24–26 Regent Place
City Centre
Birmingham
B1 3NJ

Services covered by these terms

These terms may apply to:

• The Longest Hallway programme
• webinars and workshops
• online group sessions
• one-to-one sessions
• readings
• live events
• courses and programmes
• recordings, workbooks and downloadable materials
• other services advertised through this website, Eventbrite, Stripe, email or social media

The specific content, dates, delivery method, price and inclusions will be shown on the relevant booking or sales page.

If information on a booking page differs from these general terms, the specific information presented at the time of purchase will apply, provided it does not remove your statutory consumer rights.

Making a booking

Your booking is confirmed when:

• payment has been received or an agreed payment plan has begun; and
• you receive confirmation by email or through the relevant booking platform.

You are responsible for providing an accurate email address and checking your inbox, spam and junk folders for joining information.

Please contact me if you have not received confirmation or joining instructions within a reasonable time.

Places may be limited and are not reserved until the required payment has been made.

Prices and payment

Prices are displayed in pounds sterling unless otherwise stated.

Payment may be collected through Stripe, Eventbrite or another payment provider identified at the time of purchase.

You agree to pay the price displayed when you book, including every instalment due under any payment plan you select.

I do not receive or store your complete debit or credit card details.

Payment plans

A payment plan divides the total price into agreed instalments. It is not a pay-as-you-attend arrangement or a monthly subscription that can be stopped simply because you decide not to continue.

After any applicable statutory cancellation period has expired, the remaining instalments remain payable, subject to your legal rights and the cancellation provisions below.

If an instalment fails, I may contact you and allow reasonable time for payment to be brought up to date.

If payment remains overdue, I may suspend access to live sessions, recordings, groups and programme materials until the account is brought up to date.

Please contact me promptly if you experience a genuine payment problem. Any alternative arrangement must be confirmed in writing.

Your right to cancel an online purchase

If you purchase a service online, by telephone or through another distance-selling method, you will normally have the legal right to cancel within 14 days without giving a reason.

The cancellation period begins on the day after the contract is made.

To cancel, email jansmail@hotmail.co.uk before the cancellation period expires. Include your name, the service purchased, the date of purchase and a clear statement that you wish to cancel.

You may use the following wording, although you are not required to:

I give notice that I wish to cancel my contract for [name of service], purchased on [date]. My name is [name].

Where a refund is due, it will be made within 14 days of receiving your cancellation notice, normally using the original payment method.

Nothing in these terms limits your rights under UK consumer law.

Services beginning within the 14-day cancellation period

You may request that a service begins during your 14-day cancellation period.

If you do so and later cancel within that period, you may be required to pay a reasonable amount for the part of the service already supplied.

If the service has been fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may end once the service has been completed.

Digital materials and immediate access

Some purchases may include digital materials such as recordings, audio files, workbooks, downloads or online resources.

If you request immediate access to paid digital content during the 14-day cancellation period, you may be asked to expressly consent to supply beginning immediately and acknowledge that your right to cancel that digital content will be lost once supply begins.

This does not affect your rights where digital content is faulty, misdescribed or not supplied with reasonable care and skill.

Cancellations after the statutory cancellation period

If you cancel after the applicable 14-day cancellation period has expired, any refund will depend upon:

• how much notice you provide
• whether the service or programme has begun
• what has already been supplied
• costs already incurred
• whether your place can reasonably be offered to somebody else
• the actual loss resulting from the cancellation

Any amount retained or charged will be a reasonable reflection of the services already provided and losses directly caused by the cancellation. It will not be used as a penalty.

Where possible, I may offer a transfer to another suitable date or service, but this is discretionary and cannot be guaranteed.

Missed sessions

Please attend booked sessions at the advertised time.

If you miss a group session, workshop, webinar or programme session, a refund is not automatically due because the session was available to you.

Where a recording is included in the offer and it is appropriate to provide one, it may be made available for a limited period. A recording is not guaranteed unless it was included in the original offer.

One-to-one appointments may be rearranged if you provide at least 48 hours’ notice.

If you provide less than 48 hours’ notice or do not attend, the session may be treated as used. I will consider exceptional circumstances reasonably.

If I need to rearrange a one-to-one session, you will be offered a replacement appointment.

Changes to dates or delivery

Occasionally, I may need to change a session time, date, platform, venue or delivery detail because of illness, technical failure, circumstances outside my reasonable control or another genuine operational reason.

I will give as much notice as reasonably possible.

Where a change is minor, the service will continue with the revised arrangements.

If a material change means you cannot reasonably participate, I will offer an appropriate alternative, transfer, credit or refund for the affected part of the service.

Cancellation by Jan Mayfield

I may cancel or postpone a programme, event or session where necessary, including because of illness, insufficient bookings, platform failure, venue problems or circumstances outside my reasonable control.

If I cancel and cannot provide a reasonable alternative, you will receive a refund for the part of the service not supplied.

I am not responsible for additional expenses you choose to incur in connection with an online or in-person event, such as travel or accommodation, unless the law requires otherwise. You should use refundable arrangements where possible.

Nature and boundaries of the work

My work supports reflection, self-understanding, identity exploration and personal transition.

It is educational, developmental and reflective in nature. It is not a substitute for:

• medical advice or treatment
• psychological or psychiatric care
• psychotherapy or counselling
• crisis support
• legal or financial advice
• diagnosis or treatment by an appropriately qualified professional

You remain responsible for your own choices, actions, wellbeing and decisions.

If you are experiencing a medical or mental-health emergency, or believe you may be at risk of harming yourself or another person, contact the emergency services or an appropriate qualified professional.

Results

I will provide the service described with reasonable care and skill.

However, personal development and transformational work is individual. I do not guarantee a particular personal, emotional, spiritual, professional, relationship or financial outcome.

Testimonials and examples describe individual experiences. They do not promise that another participant will achieve the same result.

Your outcome may be influenced by your circumstances, participation, choices and application of the material.

Group participation and conduct

Participants are expected to communicate respectfully and avoid behaviour that is abusive, discriminatory, threatening, disruptive or harmful.

You must not:

• harass or intimidate another participant
• share another participant’s personal information or story without permission
• record a session without express permission
• copy or distribute programme materials
• use the group to promote unrelated services without permission
• present yourself as speaking on behalf of Jan Mayfield

I may issue a warning, restrict participation or remove someone from a session or group where reasonably necessary to protect participants or the integrity of the programme.

Where removal results from serious or repeated misconduct, a refund may not be due for services already provided. Any decision regarding the remaining part of the service will be made fairly and in accordance with consumer law.

Confidentiality within groups

I ask everyone participating in group work to respect the privacy of others.

You must not disclose another participant’s personal experiences, identity or contributions outside the group without their permission.

Because group sessions involve independent participants, I cannot provide an absolute guarantee that another participant will maintain confidentiality. Please share thoughtfully and only to the extent that feels appropriate.

Zoom and online delivery

Online services may be delivered through Zoom or another stated platform.

You are responsible for:

• having a suitable device and internet connection
• installing or accessing the necessary platform
• joining using the correct link
• participating from a suitable environment
• protecting links and login details from unauthorised use

Please join from a private space where possible and use headphones if confidentiality is important.

I am not responsible for problems caused solely by your device, internet connection or failure to join using the details provided.

If a significant technical problem on my side prevents delivery, I will provide a replacement session, recording, credit or appropriate refund.

Recordings

A session will not be recorded without participants being informed.

Where recording is planned, you will be told before recording begins. Depending on the session, you may be able to keep your camera off, change your display name or avoid contributing verbally.

You must not personally record, reproduce or distribute any session without written permission.

Recordings may only be used for the purpose explained when consent is obtained.

Intellectual property

Unless otherwise stated, all course materials, workbooks, exercises, recordings, written content, frameworks, slides, audio, video and resources supplied by Jan Mayfield remain the intellectual property of Jan Mayfield.

Your purchase gives you a limited, personal, non-exclusive and non-transferable right to use the materials for your own private use.

You must not, without prior written permission:

• copy or reproduce the materials for others
• upload them to another platform
• sell, licence or distribute them
• share login details or access links
• teach or deliver the materials as your own programme
• adapt the materials for commercial use
• use recordings or substantial extracts publicly

You may refer to your own insights and experiences in your personal life and work. The restriction applies to copying or commercially exploiting the protected materials and frameworks themselves.

Third-party platforms and links

The website and services may use or link to third-party platforms, including Stripe, Eventbrite, Mailchimp and Zoom.

Those providers operate under their own terms and privacy policies.

I am not responsible for the content or availability of unrelated third-party websites, but I remain responsible for delivering the services you purchase from me as required by law.

Personal information

Personal information is handled as described in the Privacy Policy.

Participants must not collect, use or distribute another participant’s contact details, image, recordings or personal information without permission.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or your statutory consumer rights.

Subject to those rights, I am not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a purchase made wholly or mainly for personal use.

You remain responsible for how you interpret and apply information provided through the service.

Complaints

If you have a concern or complaint, email jansmail@hotmail.co.uk with:

• your name
• the service concerned
• the nature of the problem
• the outcome you are seeking

I will acknowledge the complaint and aim to provide a substantive response within 14 days.

Changes to these terms

I may update these terms when my services, business practices or legal obligations change.

The terms applying to your purchase will normally be those made available when you booked. A later change will not remove rights you already hold under an existing contract.

Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights available to you in the part of the UK where you live.

The courts of England and Wales will have jurisdiction, except where consumer law permits you to bring proceedings in another part of the United Kingdom.

Contact

Questions about these terms should be sent to:

Jan Mayfield
Email: jansmail@hotmail.co.uk
Business and correspondence address: [TO BE ADDED BEFORE PUBLICATION]